We’re a law firm, so confidentiality is where we start.
Confidential by default
Confidential by default
Never sold or shared
Never sold or shared
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Proviso Lawyers (“Proviso”, “we”, “us”) is a law firm at Level 4, 18 Harbour Lane. We are responsible for the personal information we collect through this website, when you book or attend a consultation, and when we act for you.
This policy sits alongside our professional duty of confidentiality. Where the law or our professional rules ask more of us, we follow them.
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Proviso Lawyers (“Proviso”, “we”, “us”) is a law firm at Level 4, 18 Harbour Lane. We are responsible for the personal information we collect through this website, when you book or attend a consultation, and when we act for you.
This policy sits alongside our professional duty of confidentiality. Where the law or our professional rules ask more of us, we follow them.
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Depending on how you deal with us, we may collect:
contact details, such as your name, email, phone number and address;
identity documents, where the law requires us to verify who you are;
information about your matter, which can include financial, family or health details if they are relevant to your advice;
billing details and payment records;
technical information from this website, such as the pages visited and the type of device used.
We only ask for sensitive information when your matter needs it, and we handle it with extra care.
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Depending on how you deal with us, we may collect:
contact details, such as your name, email, phone number and address;
identity documents, where the law requires us to verify who you are;
information about your matter, which can include financial, family or health details if they are relevant to your advice;
billing details and payment records;
technical information from this website, such as the pages visited and the type of device used.
We only ask for sensitive information when your matter needs it, and we handle it with extra care.
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We collect most information directly from you: through our forms, by email or phone, and in meetings.
We may also receive information from other people involved in your matter, such as courts, other parties and their lawyers, experts or government agencies, or from public registers.
This website collects some technical information automatically through cookies. Clause 7 explains how.
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We collect most information directly from you: through our forms, by email or phone, and in meetings.
We may also receive information from other people involved in your matter, such as courts, other parties and their lawyers, experts or government agencies, or from public registers.
This website collects some technical information automatically through cookies. Clause 7 explains how.
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We use personal information to:
check for conflicts of interest before we agree to act;
provide legal services and run your matter;
communicate with you and the people involved in your matter;
send accounts and manage payments;
meet our legal, regulatory and insurance obligations;
improve this website and our services.
We only send news or event invitations if you have asked for them, and you can stop them at any time.
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We use personal information to:
check for conflicts of interest before we agree to act;
provide legal services and run your matter;
communicate with you and the people involved in your matter;
send accounts and manage payments;
meet our legal, regulatory and insurance obligations;
improve this website and our services.
We only send news or event invitations if you have asked for them, and you can stop them at any time.
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Everything you tell us about your matter is confidential. Communications made to get legal advice may also be protected by legal professional privilege, which means they can’t be used against you without your consent.
We don’t sell personal information, and we don’t share it for anyone else’s marketing.
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Everything you tell us about your matter is confidential. Communications made to get legal advice may also be protected by legal professional privilege, which means they can’t be used against you without your consent.
We don’t sell personal information, and we don’t share it for anyone else’s marketing.
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We share information only as needed to act for you or to run the firm, including with:
barristers, experts and other professionals we engage on your behalf;
courts, tribunals and the other parties to your matter;
service providers who host our systems, store files or process payments, under confidentiality terms;
regulators and authorities, when the law requires it.
Some of our service providers store data overseas. We choose providers whose security and privacy protections are comparable to our own.
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We share information only as needed to act for you or to run the firm, including with:
barristers, experts and other professionals we engage on your behalf;
courts, tribunals and the other parties to your matter;
service providers who host our systems, store files or process payments, under confidentiality terms;
regulators and authorities, when the law requires it.
Some of our service providers store data overseas. We choose providers whose security and privacy protections are comparable to our own.
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We use essential cookies so the site works, and analytics cookies that tell us, in aggregate, which pages are useful. Analytics data doesn’t identify you by name.
You can block or delete cookies in your browser settings. The site will still work, although some features may not.
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We use essential cookies so the site works, and analytics cookies that tell us, in aggregate, which pages are useful. Analytics data doesn’t identify you by name.
You can block or delete cookies in your browser settings. The site will still work, although some features may not.
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We keep client files for the period the law and our professional rules require, which is usually at least seven years after a matter ends. Website enquiries that don’t become matters are deleted within two years.
When we no longer need information, we destroy or de-identify it securely.
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We keep client files for the period the law and our professional rules require, which is usually at least seven years after a matter ends. Website enquiries that don’t become matters are deleted within two years.
When we no longer need information, we destroy or de-identify it securely.
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We protect personal information with encrypted systems, multi-factor sign-in, secure document storage and access limited to the people working on your matter. Everyone at Proviso is bound by confidentiality.
If a data breach is likely to cause you serious harm, we’ll tell you promptly and explain what we’re doing about it.
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We protect personal information with encrypted systems, multi-factor sign-in, secure document storage and access limited to the people working on your matter. Everyone at Proviso is bound by confidentiality.
If a data breach is likely to cause you serious harm, we’ll tell you promptly and explain what we’re doing about it.
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You can ask us to:
give you a copy of the personal information we hold about you;
correct information that is wrong or out of date;
delete information we no longer need to keep;
stop sending you updates.
We’ll respond within 30 days. In rare cases the law lets us refuse, for example to protect someone else’s privacy or a privileged document. If so, we’ll explain why.
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You can ask us to:
give you a copy of the personal information we hold about you;
correct information that is wrong or out of date;
delete information we no longer need to keep;
stop sending you updates.
We’ll respond within 30 days. In rare cases the law lets us refuse, for example to protect someone else’s privacy or a privileged document. If so, we’ll explain why.
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Contact our privacy officer at privacy@provisolawyers.com, or write to Level 4, 18 Harbour Lane. We’ll acknowledge your message within two business days and aim to resolve it within 30 days.
If you’re not satisfied with our answer, you can complain to the privacy regulator where you live.
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Contact our privacy officer at privacy@provisolawyers.com, or write to Level 4, 18 Harbour Lane. We’ll acknowledge your message within two business days and aim to resolve it within 30 days.
If you’re not satisfied with our answer, you can complain to the privacy regulator where you live.
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We review this policy every year. The current version and its effective date are shown at the top of this page, and every change that matters is listed in the amendment record below.
Earlier versions are available on request.
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We review this policy every year. The current version and its effective date are shown at the top of this page, and every change that matters is listed in the amendment record below.
Earlier versions are available on request.
Date
Date
Version
What changed
21 Oct 2026
3.0
Added clause 7 on analytics cookies. Enquiries that don’t become matters are now deleted within two years.
21 Oct 2026
3.0
Added clause 7 on analytics cookies. Enquiries that don’t become matters are now deleted within two years.
14 Mar 2024
2.1
Named a privacy officer and committed to a 30-day response time.
14 Mar 2024
2.1
Named a privacy officer and committed to a 30-day response time.
2 Jul 2021
2.0
Rewritten in plain words.
2 Jul 2021
2.0
Rewritten in plain words.
Lisa Harding
Practice Manager and privacy officer
Questions about your information? Lisa replies within two business days.
